Shipping and Returns
Shipping within the United States
Equi Cool Down is a United Staes company based in the state of Florida. In stock items are shipped promptly and should arrive within 7-10 business days depending on your location. We ship orders on business days, Monday through Friday, excluding national holidays.
We offer shipping via USPS and UPS Ground so that you can have confidence that your package will arrive to you safe and sound in a timely fashion. If you have any questions about shipping, or need your cooling products by a specific date, please feel free to contact us and we will do our best to meet your needs.
In addition to shipping within the United States, we also ship to Australia, Belgium, Bermuda, Brazil, Canada, France, and the Netherlands. Shipping rates vary by country and location, and we use USPS for international shipments. The easiest way to determine how much it will cost for us to ship Equi Cool Down products to you, is to add the items you wish to order to your cart and proceed to checkout. You will have the opportunity to enter your shipping address and calculate shipping options and costs prior to completing your order.
Your satisfaction is our priority! If you are dissatisfied with your order for any reason, we stand behind all the products we offer with an Unconditional 100% Satisfaction Guarantee. This guarantee means that if you are not satisfied with any ECD purchase within 30 days of purchase direct from Equi Cool Down (please see note regarding purchases from retailers and distributors) for any reason, contact us. With ECD, you will always be satisfied. We guarantee it!
All return shipping fees are at customers own expense. Item(s) must be in resellable condition to qualify for refund and may be subject to restocking fees.
All of our retailers and distributors handle their own returns. For items purchased at any of our distributors or retailers, please contact them directly and they can help you. Of course, if you have any questions, comments, or concerns, you may contact us at any time and we will do our best to resolve your issue as quickly as possible.